Terms and Conditions
Freight
Price quotes are FOB Lakewood, Colorado. Prices are subject to change without notice.
Acceptance
All orders are subject to approval by MDP. MDP reserves the right to alter the design or form of any product or to discontinue any product.Line of Credit
MDP reserves the right to refuse orders, suspend credit, and cancel unfulfilled orders when credit conditions of a client warrant such action.
Shipments, Damages and Shortages
All orders are shipped via FedEx or USPS unless customer requests otherwise. If special requests are granted, additional handling charges will be applied to the invoice in order to cover the processing and delivery charges. Medical Device Purchase assumes no responsibility or liability for unforeseen delays in making delivery. The customer shall inspect all items upon arrival and give written notice to Medical Device Purchase of any claim for a shortage, non-conformance or damage within 24 business hours after receipt of shipment. NO CONSIDERATIONS FOR THESE CONDITIONS WILL BE ACCEPTED AFTER 24 HOURS OF RECEIPT OF GOODS. MDP will make every effort to ship a replacement as quickly as possible.
Return Policy
We want you to be completely satisfied with your purchase, and MDP offers
a 30-day satisfaction guarantee. If you
are not satisfied with the product for any reason we do accept returns within
30 days of purchase under the following guidelines:
- Product is
unused, clean, and not damaged (unless damaged during delivery). Must have
original packaging and materials.
- Buyer is
responsible for all shipping costs and a restocking fee UNLESS THE PRODUCT
SHIPPED IS DIFFERENT THAN THE ONE ORDERED, OR YOU RECEIVED A DAMAGED ORDER.
- If you do decide
to return or exchange a product, you must call to have a Return Authorization
Number assigned to the case. The buyer
is subject to a 10% restocking fee, depending on the product, plus all shipping
charges. For approved returns, refunds
are credited after receipt and inspection of the product. Custom orders are not returnable.
The following
information is required when a return or exchange is requested:
- Original purchase order number or invoice number and date
- Date product was received by customer
- Product description, model, and serial
number
- Reason for return
- Contact name, telephone, and email
